Terms of Service — Patients

Zyvai Technologies Private Limited
operating as Nadi Health

Your agreement with Nadi Health as a patient

1. Parties and Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Patient”, “User”) and Zyvai Technologies Private Limited, a company incorporated under the Companies Act 2013 with CIN U62011DL2026PTC465961, registered at 14/12, 2nd Floor, Kalkaji, New Delhi, South Delhi – 110019, Delhi, India, operating under the brand name Nadi Health (“Nadi”, “we”, “our”).

By registering on Sehat (sehatapp.in), the Sehat mobile application, or any other Nadi Health patient-facing platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (nadihealth.co/privacy). If you do not agree, do not use our services. These Terms are effective from 27 April 2026.

You must be at least 18 years of age to register independently. Minors may be registered by a legal guardian through the Family Vault feature. By registering a minor through the Family Vault, the guardian confirms they are the legal guardian and accepts full contractual liability on behalf of the minor.

2. Nature of the Platform

Second opinions provided through the platform are advisory only and do not constitute a treating relationship between the specialist and the patient. All AI-generated outputs require doctor review and approval before entering any patient record — AI is never auto-approved.

3. Your Health Records and Consent

You retain full ownership of your health records. Doctors may only access your records after you grant explicit, informed, and revocable consent — by scanning a clinic QR code, sharing your consent code, or approving via WhatsApp.

You may revoke consent from any doctor at any time from the Sehat app. Revocation stops future data access but does not delete clinical records (prescriptions, consultation notes) already created during the consented period. You have the right to ask your doctor whether AI was used in your consultation and to request correction of any AI-generated record you believe is inaccurate.

4. ABHA Integration

If you link your ABHA (Ayushman Bharat Health Account) ID to your Sehat account, you consent to Nadi Health sharing health records with ABDM (Ayushman Bharat Digital Mission) in accordance with ABDM’s data sharing policy. ABHA linking is optional and does not affect access to Nadi Health services. Aadhaar numbers are not stored by Nadi Health — Aadhaar verification for ABHA linking is performed through UIDAI’s OTP-based authentication and only a tokenised reference is retained.

5. Family Vault

The Family Vault feature (available on Storage+ and Family Vault subscription tiers) allows you to manage health records for up to 6 family members. As vault owner, you have full access to all members’ records. Cross-member access requires explicit permission from the target member, granted via a one-time WhatsApp approval token valid for 48 hours.

For minor members (under 18 years of age), you as guardian hold consent authority. Upon the minor member reaching 18 years of age, an automatic notification is sent to both the guardian and the member. The member may then create an independent Sehat account. Guardian access to the member’s records is automatically revoked 30 days after the handoff notification unless the member explicitly grants continued access.

6. Appointments and Bookings

6.1 Booking

You may book appointments with doctors who have enabled advance booking. A slot is confirmed only after payment is completed (where applicable). Booking confirmation is sent via WhatsApp.

6.2 Payment Modes

6.3 Check-In

You may check in by scanning the clinic QR code in the Sehat app, or through manual check-in by the clinic assistant. Walk-in patients without a prior booking will be inserted into available gaps in the queue.

6.4 Cancellation

You may cancel a booked appointment at any time before the slot time from the Sehat app. For cash payments made at the clinic, refunds are processed directly by the clinic. For digital payments, approved refunds are processed within 5–7 business days via the payment method used at the time of transaction. In the event of a technical failure after payment is collected, Nadi will automatically issue a full refund within 5–7 business days.

6.5 No-Show — Patient

If you do not attend a booked appointment and are marked as No Show, the clinic’s refund decision for the applicable payment mode is final and recorded in the system.

6.6 No-Show or Cancellation — Doctor

If a doctor cancels or does not honour a confirmed appointment, you are entitled to a full refund regardless of payment mode. Contact hello@nadihealth.co if a due refund is not initiated within 48 hours.

7. Second Opinions

Second opinion requests require a platform fee of ₹500. A specialist has 48 hours to accept and a further 48 hours to respond. Second opinions are advisory only — always consult your primary doctor before acting on a second opinion. If no specialist responds within the extended window, a full automatic refund is issued. In the event of a technical failure after payment is collected, Nadi will automatically issue a full refund within 5–7 business days. Urgent findings are flagged immediately via WhatsApp to you and, if shared, to your primary doctor.

8. Subscription Tiers

Current subscription pricing is available at nadihealth.co/pricing. Prices are subject to change with 30 days’ notice. On cancellation of a paid subscription, you will retain access until the end of the current billing period. Your health records are not deleted on cancellation — they remain accessible on the Free tier.

9. AI Features

Nadi Health uses AI (including Google Gemini on Google Vertex AI and other AI language models as updated from time to time) for: consultation scribe transcription, prescription OCR, and second opinion structuring. All AI outputs require doctor review and explicit approval before entering any patient record. AI is never auto-approved.

Audio recorded during scribe sessions is automatically and permanently deleted after transcription (maximum 24 hours). Scribe requires your separate explicit consent, distinct from your general record-sharing consent. The Sehat app displays when AI transcription was used on any consultation.

Audio data for scribe transcription and prescription images for OCR are processed by Google Vertex AI (Gemini) on Google’s infrastructure, which may involve processing outside India. By using AI features, you consent to this cross-border transfer for the sole purpose of AI processing. Raw data is deleted after processing.

10. WhatsApp Communications

By registering, you consent to receive the following transactional WhatsApp messages from Nadi Health, which are exempt from DND regulations under TRAI guidelines: OTP for login, prescription delivery, appointment confirmation and reminders, queue position updates, refill and care plan notifications, second opinion status updates, family vault permission requests, and urgent finding alerts.

To opt out of non-essential messages, contact hello@nadihealth.co. OTP messages cannot be opted out of as they are required for account security.

11. Cookies

Our web portals (sehatapp.in and associated web applications) use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can manage cookie preferences in your browser settings, but disabling essential cookies will prevent you from logging in.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zyvai Technologies Private Limited, its directors, officers, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the platform in violation of these Terms; (b) any clinical decisions made by independently practising doctors on the platform; (c) inaccuracies in information you have provided; or (d) your violation of any applicable law or regulation.

13. Limitation of Liability

Nadi Health is a technology intermediary under the Information Technology Act 2000. To the maximum extent permitted by applicable law, Zyvai Technologies Private Limited shall not be liable for: (a) clinical decisions made by doctors on the platform; (b) accuracy of AI-generated transcription or OCR where doctor review has been completed; (c) service interruptions due to third-party infrastructure (Google Cloud, WhatsApp, payment processors); (d) loss of data due to patient account actions; or (e) any indirect, incidental, consequential, or punitive damages.

14. Force Majeure

Nadi Health shall not be liable for any failure or delay in performance of its obligations arising from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, government orders or regulations, internet outages, third-party infrastructure failures (Google Cloud Platform, WhatsApp, Razorpay), or any other event outside Nadi’s reasonable control.

15. Grievance Redressal

For complaints or disputes: first contact the clinic directly. If unresolved, email hello@nadihealth.co with your account details and a description of the dispute. Nadi Health will acknowledge grievances within 48 hours and respond within 30 days as required under the Consumer Protection Act 2019 and DPDPA 2023. Nadi’s decision is final for disputes involving platform-level errors.

In the event of a personal data breach, Nadi Health will notify the Data Protection Board of India and affected users as required under Section 8(6) of the DPDPA 2023, within the timeframe prescribed by the Board.

Grievance Officer (as required under IT Act 2000, IT Rules 2021 and DPDPA 2023): Juhi Sharma Malik, Director & Grievance Officer, Zyvai Technologies Private Limited, hello@nadihealth.co, 14/12, 2nd Floor, Kalkaji, New Delhi – 110019. Full details and filing process: nadihealth.co/grievance

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer protection laws (including the Consumer Protection Act 2019 under which consumers may file complaints in the district of their residence or where the cause of action arose), disputes shall be subject to the jurisdiction of competent courts in Delhi, India.

17. Amendments

We may update these Terms from time to time. Material changes will be notified via WhatsApp and in-app notification at least 15 days before they take effect. Continued use of Nadi Health services after notification constitutes acceptance of the updated Terms. The version of the Terms accepted by each user is recorded in our systems. Version history is available at nadihealth.co/terms/patients.

18. Contact

Zyvai Technologies Private Limited (Nadi Health)
14/12, 2nd Floor, Kalkaji, New Delhi, South Delhi – 110019, Delhi, India
CIN: U62011DL2026PTC465961 · PAN: AACCZ9993Q
Email: hello@nadihealth.co · Website: nadihealth.co/terms/patients