As required under IT Act 2000, IT Rules 2021 & DPDPA 2023

Grievance Officer

Zyvai Technologies Private Limited operating as Nadi Health

As required under Rule 3(2)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and Section 13 of the Digital Personal Data Protection Act 2023, Nadi Health has appointed a Grievance Officer. Users may contact the Grievance Officer for any complaints or concerns regarding the platform, data handling, or services.

1. Grievance Officer Details

Name: Juhi Sharma Malik

Designation: Director & Grievance Officer

Organisation: Zyvai Technologies Private Limited (Nadi Health)

Email: hello@nadihealth.co

Address: 14/12, 2nd Floor, Kalkaji, New Delhi, South Delhi – 110019, Delhi, India

CIN: U62011DL2026PTC465961

2. How to File a Grievance

You may file a grievance by emailing hello@nadihealth.co with:

Your full name and registered phone number
A clear description of the complaint
Any relevant dates, transaction IDs, or screenshots

We will acknowledge your grievance within 24 hours of receipt and resolve it within 30 days as required under applicable law.

3. Scope

The Grievance Officer handles complaints relating to:

Personal data handling and privacy concerns
Consent management and data access disputes
Platform functionality and service quality complaints
Doctor conduct on the platform (escalated to NMC if required)
Billing and refund disputes unresolved by normal support

4. Escalation

If your grievance is not resolved to your satisfaction within 30 days, you may escalate to:

Data Protection Board of India (for personal data matters) once operational under DPDPA 2023
National Consumer Helpline: 1800-11-4000
Consumer courts as per the Consumer Protection Act 2019